fantastic LCB management

Today I received a very (useful) email from Le Cordon Bleu -
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Dear Sjoerd,

Thank you for your interest in Le Cordon Bleu Paris. A little while ago you requested some information from us. Are you still are interested in attending Le Cordon Bleu? Please contact me at your earliest convenience. I look forward to hearing from you.
Thank you, etc etc
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Since I'm in Intermediate right now, probably more than a 18 months AFTER I requested information about the LCB program, it seems a bit useless (to say the least) to me to even respond to this very sloppy administrative 'management'. What are they thinking - that I've never ever been to LCB in Paris before? I've paid twice already...
( I pass the admin office at least a dozen times a day - let's just call this typical French management) In one word: sloppy !

This also goes for emails with questions that are sent to LCB over the last few months - to some I still have had no reply. And I'm not the only one....
LCB - please do something about this!